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One point of Contact |
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Eurolink is the first line of support for all of the BT
Wholesale products and services that we sell. At the point a customer's lines
are transferred or installed by Eurolink, all queries, faults, and additional
services are dealt with directly by our dedicated Customer Contact Centre
offering one point of contact. This means the customer need only make one call
instead of two or three to each company offering separate parts of the
communication jigsaw.
We can offer customers a 24/7 service for
fault logging and repair. With a 4 hour guaranteed response time...
If the customer decides to take our total care service
option we can offer a 24hr day, 7 days a week fault logging and repair service.
This offers a 4 hour guaranteed response time critical for companies who rely
on their communications outside of the standard 8.30am - 5.30pm Monday to
Friday time scales.
If a customer has a query we will deal with it as quickly
and as professionally as possible.* Most enquires revolve around the bill the
customer receives so to help with this we offer a web based product which
allows certain reports to be run through our web site 24 hours a day 7 days a
week. We also offer e-mailed monthly detailed reports, which are sent in a
format that allows you to import them into other applications (excel for
instance.)
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