Eurolink News
EUROLINK BECOMES AN AUTHORISED MITEL PARTNER
RESILIENT BROADBAND
In this modern world we are all incredibly reliant on connectivity as we operate with cloud based services to integrate with staff, suppliers and customers alike. It is therefore extremely important to ensure that we all have resilience in place should unforeseen circumstances arise.
PANASONIC SURVEILLANCE EQUIPMENT
Panasonic has been a leader in the CCTV market since 1985 and is renowned for innovations such as the CCD camera, the first Time Lapse VCR and the first unitized PTZ camera. Eurolink are now pleased to announce that we have added surveillance equipment to our portfolio as a natural integration t the existing IP and Panasonic products already available.
By working with Panasonic and CCTV Centre (the IP security specialists) we can provide the products, systems, expertise, support services and resources necessary to delivery outstanding, networked CCTV and secuirty solutions.
Panasonic deliver the market-leading product range with a 5-year warranty. The Panasonic i-Pro product range is the fastest growing digital solution iin the security industry and is rapidly becoming the market leader. The range offers excellent image quality, system compatibility and flexibility, and the high performance associated with this market-leading company. Panasonic is the only CCTV manufacturer in the world to design and manufacture its entire product range, ensuring total compatibility.
Your Account Manager will have details fo the complete range so if you would like to discuss in more detail please call 08450 755 500.
August 2011
USING MOBILE DATA PACKAGES ABROAD
Using your Mobile Broadband connection or BlackBerry device abroad is just like using your mobile phone abroad - it is more expensive. You will incur roaming charges for using another network, giving a higher cost per MB than in the UK. Your inclusive data allowance is not for use abroad unless you are connected to a tariff that includes a roaming bundle. If you are unsure please contact us as you will be responsible for any additional charges incurred whilst roaming. Please be aware that charges will vary dependant on the area you are in and the network you are connected to.
Many Smartphones have Apps that automatically update and download data every 15 minutes, ie Weather, Stocks and Facebook. These Apps are pre-installed on the device therefore if they are not switched off before going abroad you may incur roaming charges.
To avoid your device using data whilst abroad turn OFF Data connections by following these instructions:
BLACKBERRY - From the main menu select Manage Connections icon; Select Mobile Network Options; On Data Services switch to OFF; depending on the BlackBerry model it may also say While Roaming this option needs to be switched to OFF.
I-PHONE - From the main menu select Settings icon; Select General; Select Network; Select Data Roaming and slide it to OFF.
HTC - From the home screen select the Menu button; Select Settings; Select Wireless & Networks; Select Mobile Networks; Untick Data Roaming.
To switch off auto-update follow the instructions below:
I-PHONE - from the main menu select the Settings icon; Select Notifications; A list of all Apps will appear and above each it will say Notifications this will need to be left ON; You will need to click on each App in the list and switch off all 3 notifications (sounds - alerts - badges).
HTC - From the home screen click the Menu button; Select Settings; Select Accounts and Sync; Untick Background Data.
June 2011
PROTECT YOURSELF FROM PHREAKERS WITH CONTROL PHREAK
Working in conjunction with Callista and Panasonic, Control Phreak is a software-only interface that is integrated into the Panasonic TDE and NCP voice switch platforms, which runs in real time, actively killing illegal call traffic instantly. Users decide how liberal or restrictive the flow of call traffic will be through their phone system and constantly remain in control of the rules governing this flow so that the legitimate phone traffic of their business is never compromised while their phone system remains completely safe from phreakers.
Control Phreak runs on a standard PC or server and uses the LAN to connect to the PBX. Out of the box the software will automatically terminate any call forwarding, however the user can apply rules to control what calls are acceptable, ie from particular extensions, to particular numbers, at certain times of day etc.
There are additional features that are also available through the use of this software which included blocking calls from particular numbers, easily changing extension naming, applying specific bars per extension ie, premium rate & international. All these facilities are accessible through a user-friendly portal.
For more information contact your Account Manager on 08450 755 500.
January 2011
ASSURANCE LEVELS ON TELEPHONE LINES
From the day Eurolink was formed some 12 years ago, we are proud to say that we have always provided a business class service to our customers, one that we would expect to receive ourselves.
In the world of telecoms our telephone lines and connectivity are vital to keeping your businesses operational. That is why Eurolink ensure that all business customers have business class lines with assurance levels to suit.
However due to recent changes within industry some of our competitors now feel they have the right to downgrade a line and as a result the assurance level. This is done to give them greater margins and/or offer a cheaper product, and some do it without their customer's knowledge.
We promise to put your best interests first. If you would like to save money and reduce your rental prices at the cost of downgrading your service level we are happy to do this, however with over 90% of analogue lines supplied by Eurolink being used to carry important services such as broadband, alarms, payment services, this must be your call, not ours.
| Assurance | Repair Time | Notes |
|---|---|---|
| Level 1 | End of next working day plus 1 day | Standard care level on residential lines |
| Level 2 | End of next working day | Standard care level on business lines |
| Level 3 | Report in the morning, fix in the afternoon Report in the afternoon, fix the next morning Monday to Sunday |
If you would like to discuss the care level on your lines then please contact your Account Manager or call us on 08450 755 500.
October 2010
NEW MOBILE OFFERING
In these economic times it is more important than ever to ensure that we spend our budgets wisely. There is an obsession that bundled call tariffs are the answer as we can have "free" calls and "free" services. Marketeers are smart and wrap up these attractive bundles and we assume that these are the best solutions for everyone. However, as we all know, nothing in life is free.
The bundled tariff gives a group of phones a minute/text/data package to use between them each month, but the question is: How many people use that bundle fully? Very few, as we pay for 52 weeks of the year, but then most have 4-5 weeks annual holiday, so out of the 12 months we pay for maybe only 11 months is actually required. Then during those holidays many people will travel abroad and as we know none of these mobile packages actually cover calls to or from international destinations.
To date a 'pay as you go' rate has been seen as an expensive solution and contract phones have been the way forward, but not anymore...
We are really excited to be amongst one of the first companies to work with O2 to adopt their new wholesale packages which competes extremely favourably with their own direct, and the other network's, tariffs. O2 have recognized that there is an area within the market where smart managers want their costs to be controlled and spent wisely.
With the new concept Eurolink are able to offer our customers, as we do with our landline calls, the chance to pay for what you use, and nothing more.
We know with our experience within the market that capped calls appear great on the face of it but when analyzing the bills they cost companies significantly more, well the same has been found on mobile bundles.
With our new mobile package we can still offer free calls between the group and free calls made to anyone on the O2 network (which in fact covers 40% of the SME market). Everything else is paid for as you use it and our staff will gladly demonstrate to you the savings that you can achieve through this approach.
Why waste money when we can help you save it?
Give us a call on 08450 755 500 to discuss.
September 2010
EUROLINK CELEBRATES 10 YEARS OF SUCCESSFUL TRADE
Eurolink Telecom recently took their staff to an industry dinner to celebrate and thank them for 10 years of business.
In times of economic challenges Eurolink Telecom have been able to give customers solutions to ensure their telecoms portfolio is appropriate to the business needs. Derek Maddox, founder and MD said, "we pride ourselves in developing and understanding our customer's telecoms needs so that we can become their telecoms department. This has proven a successful model and lead to excellent customer retention. All businesses have the challenges to reduce unnecessary overheads and to this end Eurolink have been able to attract new customers to provide their telephone calls, lines, mobiles, broadband, mobile broadband, as well as our new IT support packages".
To mark this milestone Eurolink has recently launched their new website which represents their focus on ensuring their relationships with leading suppliers delivers the new technologies available to all customers. With the launch of exciting new products Eurolink's focus is to now continue making their mark within the industry so that the next big celebration at 25 will be a "superb" party.
August 2009
IMPORTANT NEWS REGARDING YOUR 0870 NUMBER
Following 2 years of consultation Ofcom, the telecoms industry regulator, at the end of April 2009 advised that in the interest of the consumer they will be implementing changes to the charging of 0870 with effect from 1 August 2009.
The benefit to the consumer is that it will be cheaper to call 0870 numbers, however the company using the number will have to PAY to receive calls on their 0870 number. With effect from 1 August 2009 calls received on Eurolink 0870 numbers will be charged at 4ppm.
We would therefore recommend that you consider NOW implementing an additional NTS to run alongside your current 0870 number so that you limit the additional costs that are to be applied. Then you will be able to gradually make the necessary changes to your literature and livery in order to phase the 0870 out of your business.
Eurolink can offer you alternative NTS numbers such as 0844, 0845, 03 numbers. A range starting with 0871/2/3 is available but these ranges fall under the PhonepayPlus regulation.
We can also provide announcement to be played to callers when they dial the old 0870 number. The announcement will advise callers of the new number which should be dialled. This simple and effective solution has the following benefits:
- Minimises new inbound call charges on the 0870 from 1st August 2009
- Educates callers to start using the new contact number
- Optional call statistic package to ascertain when callers are no longer dialling the 0870 enabling you to determine when to cease the old number
If you wish to discuss your options please call us on 08450 755 500.
June 2009
