Inbound Web-Based Call Handling
Contact Point and Contact Path
Inbound provides web-based access to a range of call handling features and management statistics - services that work both with geographic and non geographic numbers.
Users have access to ‘Point my Number’ a call routing console that creates inbound call routing plans and ‘View my Performance’ which provides statistics such as how many calls get through, and when busy times occur.
The service options:
Contact Point
Contact Point is ideal for single site users with features such as call routing by time of day or weekday and diversion of engaged or unanswered calls
Contact Path
Contact Path suits multi-sited organisations that need call routing by number, call distribution by area, percentage based routing or similar features.
- Powerful call handling for both geographic & non geographic numbers
- Access to powerful calls & management stats
- Simple online management of inbound calls
- Control over inbound call routing
- Easy online activation
- No Capital Expenditure, no hardware or site visit
- Scheduled call routing (e.g. for Bank Holidays)
- A cost-effective alternative to remote call forwarding
