Virtual Call Centre

We have invested heavily in the latest Contact Centre Technology based at our head office because we know that the difference between ourselves and our competition will come down to the service we deliver. We are aware that in this modern age a company may receive more e-mail requests than incoming calls, therefore we have installed a leading contact centre product for which a customer can contact us using whichever media suits them best.

Actions speak louder than words. We work to constantly improve the already very high standards of service we offer and review procedures monthly always looking for a better solution to the way we offer service.

Part of our ISO standards relate to how quickly we personally answer the phone, respond to a letter or respond to an e-mail request and all our customer service representatives have Key Performance Indicators set to reflect the service we consistently aim to offer.

Investing in the latest technology is not simply the answer to delivering fantastic customer service, the training and development of staff is in our opinion equally as important. This is why as a company we have taken the time to achieve the Investors in People award, which ensures as a business we develop and regularly train all our staff, managers and directors in a wide range of differing business skills.